We receive a lot of questions on this subject, and often new players let themselves be fooled by unlicensed casinos. As gamers ourselves, we had the same questions as you in the beginning – and we had some setbacks too. It is in this regard that we have decided to select trusted online casinos. The transparency and the quality of customer service are paramount in our selection. We are therefore going to explain to you here how it all works and give you the keys to settling a disputes online casinos or a simple problem and quite simply, even better, how to avoid them!
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Last updated: 6 February 2024
Transparency & Fairness of Online Casinos
Although the online gambling industry did not have the same level of reliability and security as it is today, all this has changed now that users can access an endless array of options and games and conduct their transactions in the way that suits them without compromising their personal security or inner peace.
Of course, this does not mean that gambling is a utopia, but you have to put in some effort to be able to find the right gambling site that offers you your favourite games. Over the past years, the online gambling industry has been cleaning itself up. In other words, the casino owners had to come together to offer the proper guarantees to the players. What is the first thing that casino players look for in different countries of the world? Honesty and integrity! Check in top 5 casinos list.
This is how the regulatory tools are set up including the Gambling Site Monitoring Committees which also monitor game publishers and all related parties in New Zealand.
This climate contributed greatly to the expulsion of fraudsters from the web. What’s more, it made it possible for the average player to detect fraudulent websites and avoid them in the first place. At the moment, we have a lot of quality check tools for online casinos. NZD list of brands for example.
Read the Rules Before Dispute Online Casino!
Although all the review sites, always advise players to read the terms many players ignore this rule. Although those two minutes you spend reading the casino terms and conditions may save a lot of lives and avoid big problems afterwards. In many cases, the terms and conditions are detailed and provide answers to all your questions! Generally, these rules are there to protect the casino, but they are also a tool to protect you. If you do not understand any of the rules listed, you can read the FAQ or check with Customer Service.
Deposit & Withdrawal Terms
You will see all payment methods. However, the casino terms make them different. Before using any of the available means, you must explicitly know the conditions for withdrawal, the minimum, as well as the processing times. You have no idea how technologically advanced the security algorithms online gambling halls are. If you challenge them, it is at your own risk and you may be sued.
Withdrawing Condition for Welcome Bonus
Perhaps this is the puzzle between players and casinos, but this puzzle can be easily solved if we read the terms correctly: everything is written. If you cannot find any details, this means that the casino should not have an official license, and this gives you a clear message: Run!
Remember that registering and your first deposit means that you accept all casino rules implicitly!
What to Do in the Event of a Proven Online Casino Dispute?
We’re not going to war right away. Most of the time, the online casinos will settle the disputes online casinos with a click for customer service and if you send an email, you could scratch some bonuses. First of all, report your problem in all politeness and I would even say in all candor. If your problem is on a gambling site authorized by Sky Deposit, you can contact them and find a mediator. Again, if you have actually circumvented the law by being a minor, for example, and playing on a casino, the casino will send you back to the ropes. If you complain, make sure you are within your rights. It may seem logical, but 95% of complaints are unjustified.
Conclusion for Online Casino Disputes
You have in order:
- customer service email
- live chat
- the customer service telephone (pay attention to the language)
- the licensing body
You should know that online casinos are accommodating if you are not at fault. Also, beware of banking institutions which can sometimes take longer than expected with transfers from abroad. For this purpose, we advise you to use online purses such as PayPal and free of charge.
In conclusion, if you chose a reputed brand the disputes online casinos will settle easily. On the other hand, if you are at fault, even in good faith, you have little chance of finding a solution, unless your casino makes you a commercial gesture.