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Last updated: 6 February 2024
New Zealand, renowned for its breathtaking landscapes and friendly locals, is a dream destination for many travellers. With a wide range of accommodations available, from luxury resorts to quaint bed and breakfasts, there’s something to suit every traveller’s taste. However, not all experiences are created equal, and I’ve had my share of less-than-stellar stays. This article will delve into my most disappointing hotel experience in New Zealand and share some lessons learned along the way.
An Unfortunate Stay at a No-Name Motel
My least favourable accommodation experience in New Zealand was at a small, no-name motel in a lesser-known town—whose name I choose not to mention out of respect for the many wonderful businesses there.
Lacking in Basic Amenities
The motel, despite its appealing pictures online, was a far cry from what was advertised. Essential amenities were notably lacking. The room was poorly lit, the heating was inconsistent—resulting in cold nights—and the promised Wi-Fi was spotty at best, making communication and planning for the next day’s travel exceedingly difficult.
Subpar Cleanliness Standards
Cleanliness was another major issue. The room and the bathroom hadn’t been cleaned thoroughly, and there were remnants of the previous guests’ stay. This lack of attention to hygiene was concerning and detracted from the overall comfort and enjoyment of the stay.
Unresponsive Customer Service
To make matters worse, the customer service was unsatisfactory. Despite bringing the issues to the attention of the motel staff, there was little effort made to address the concerns. The lack of responsiveness and the apparent disregard for guest comfort was disappointing.
While this experience was unfortunate, it served as a valuable lesson for future travels. It highlighted the importance of checking recent and verified reviews before booking accommodations. It also underscored the need to communicate with the property beforehand to confirm the availability of advertised amenities.
While my stay at this particular motel was disappointing, it’s crucial to remember that one negative experience doesn’t define a destination. New Zealand is home to countless wonderful accommodations that offer exceptional service and facilities. My unfortunate motel stay was indeed a learning experience, but it hasn’t deterred me from exploring the beautiful landscapes, vibrant cities, and warm hospitality that New Zealand offers.